Customer Experience Mapping

A customer experience map is a vital tool for building future-proof content strategies and content models that are customer-centric, not brand- or channel-centric. Customer experience mapping enhances our understanding of users’ potential experiences and brand interactions across multiple touchpoints and channels.

Location: Modena 1 Date: March 20, 2018 Time: 9:00 am - 1:00 pm Noz Urbina