James Turcotte

Jim Turcotte is Senior Vice President at CA Technologies, a $4.5 billion Information Technology management software company with 13,000 employees in 45 countries. He is responsible for CA’s Information Services, a centralized organization that provides customer technical content and localization services for CA’s entire product portfolio.

Jim’s 25+ year career as an operational and transformational executive started at IBM with assignments across manufacturing, supply chain management, services, and development. Jim joined CA Technologies in 2007 as Vice President of Technical Support. He was promoted to SVP as Business Unit Executive in 2009 and asked to lead Technical Support, a global team of over 1000 support professionals providing technical support to most of the top Fortune 1000 enterprise customers running CA Technologies solutions.

Jim has led many key initiatives to improve customer experience over the last 25 years. His current focus is leading the transformation of CA’s technical content supply chain. Over the last 18 months, the team has rolled out an industry-leading DocOps methodology that is breaking down enterprise information silos and improving customer interaction. 


Related Sessions

View full schedule

/* Act-on Beacon Tracking 170227 */